Server Management

AC3’s Server Management is a great tool to delegate common administrative functions to our team of expert system engineers. Don’t worry about applying the latest patches, updating servers with the latest anti-virus tools, or keeping servers compliant with corporate access policies - we’ll do it for you!

More importantly, we will be your safety net. Your critical servers will be monitored 24x7 by our Managed Services team and, in the unfortunate situation of an incident, we will work through to resolution to bring your system back online.

Service Offering
  • Windows Server Management
  • Windows VM Management
  • Linux Server Management
  • Linux VM Management
  • Unix Server Management

Hypervisor Management

AC3 is a leading virtualisation solutions provider.  Our expertise in virtualisation means we can help clients become more efficient, reduce costs and improve business continuity with their IT systems.

Our VMware and Microsoft Enterprise Partner status gives us exclusive access to resources that allow us to provide our clients with the correct solutions for their business needs.

Service Offering
  • VMware vSphere Host Management
    • Data Centre
    • Remote
  • Microsoft Hyper-V Host Management
    • Data Centre
    • Remote

Citrix Management

AC3’s Citrix managed service provides customers with access to skilled Citrix professionals for support and general maintenance tasks for their Citrix XenApp and XenDesktop environments. 

This service is available to customers wanting to fully outsource management of their environment or for customers wanting access to technical expertise to complement their existing internal support capabilities.

Service Offering
  • Citrix XenApp Server Management
  • Citrix XenDesktop Server Management
  • Citrix Netscaler Access Gateway Management
  • Citrix CloudBridge - WAN Scaler Management

Microsoft Application Management

As a Microsoft Partner with competencies in Core Infrastructure and Business Productivity suites, we have the experience to deliver a range of integrated Microsoft solutions.

Service Offering
  • Active Directory Management
  • File Server / DFSR Management
  • Application Server Management (SCOM, SCCM, SCVMM, Exchange, IIS, WAP, Lync/Skype for Business)
  • SharePoint Management

Database Management

Knowledge is power. At AC3 we understand that. That’s why our database management services are optimised to provide you with access to the data you need, when you need in, where you need it - so you can turn your organisation’s information assets into a business advantage.

AC3's database team can manage your Oracle and Microsoft SQL databases.

Service Offering
  • DB Managed Services – Cluster Environment
    • Tier 1 Support
    • Tier 2 Support
  • DB Managed Services – Standalone Server Environment
    • Tier 1 Support
    • Tier 2 Support

Network Management

When we manage your network, you can focus on managing your business.

Think of AC3 as your network’s eyes and ears and your crack early warning and emergency response team in the unlikely event that something goes wrong.  

If you simply need a system change or routine maintenance, we’ll take care of that too. 

We know we’re doing our job well when you don’t notice us - because everything’s working as it should. We keep you informed with regular reports, from system performance to security. 

Service Offering
  • Layer 2 Access Switch Management
  • Layer 2 Core Switch Management
  • Layer 3 Switch Management
  • Router Management
  • IDP Device Management
  • Firewall Management
  • DNS – Domain Name Management
  • Load Balancer Management
  • WAN Acceleration Management
  • Wireless Management
  • Telephony and Contact Centre Management

Rapid Response

Do you want 24x7 access to a skilled technical resource team when your main support staff aren't available?   You got it with AC3!

Our Rapid Response Service provides our customers with access to skilled technical resources in the event of system outages or downtime.  We help restore your services back to normal operation as quickly as possible.

Our plans are structured around the resource requirements based the service or technology streams you want covered.

Service Offering
  • Standard Plan 1 - 24x7
  • Standard Plan 2 - 24x7
  • Standard Plan 3 - 24x7
  • Standard Plan 4 - 24x7

Service Desk

Want consistency and great customer service? The AC3 Service Desk provides your staff with a central point of contact for logging user related IT issues, following industry best practice response times and combined with excellence in customer service.

Our Service Desk is on-shore and our staff work from our office in Eveleigh. They're friendly, highly skilled problem solvers and get a real kick out of genuinly helping people.

Service Delivery

Our business is built on more than excellence in technology and infrastructure, it is built on an unwavering commitment to delivering the highest level of customer service and delivering on our promises. 

We understand that your information assets are vital to you and your business, and we undertake to manage them professionally and in accordance with our Service Level Targets.

Our aim is to relieve you of the costs, concerns and complexities that come with owning and managing your own ICT infrastructure - so you can spend more time focusing on managing and growing your business. 

Service Offering
  • Service Delivery - Band 0
  • Service Delivery - Band 1
  • Service Delivery - Band 2
  • Service Delivery - Service Enablement